Terms of service

Terms of Service

Overview

This website is operated by VialLock. Throughout the site, the terms "we", "us", and "our" refer to VialLock. By visiting our site or purchasing from us, you agree to these Terms of Service.

Online store terms

By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you have permission from a parent or guardian to use this site.

Product use

VialLock products are storage and organization accessories. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition. Customers are responsible for using products safely and in accordance with any instructions, warnings, or applicable laws.

Product information

We do our best to display product details, colors, photos, sizing, and availability accurately. Small differences may occur due to screen settings, production updates, or product improvements.

Orders and payment

We reserve the right to refuse or cancel an order if information appears inaccurate, payment cannot be processed, inventory is unavailable, or fraud or misuse is suspected. Prices and availability may change without notice.

Shipping

Shipping timelines are estimates and may vary based on carrier performance, destination, weather, holidays, or other conditions outside our control.

Returns and refunds

Returns and exchanges are handled according to our Case Fit Guarantee and return policy. Please review that policy before making a purchase.

Accuracy of account and billing information

You agree to provide current, complete, and accurate purchase and account information. This helps us process orders, contact you if needed, and deliver products correctly.

Third-party services

Some parts of the store may rely on third-party services such as payment processors, shipping carriers, sales channels, or apps. Their own terms and policies may also apply.

Prohibited uses

You may not use the site or our products for unlawful purposes, to infringe on intellectual property rights, to transmit harmful code, to interfere with store operations, or to abuse, harass, or mislead others.

Limitation of liability

To the fullest extent allowed by law, VialLock is not liable for indirect, incidental, special, or consequential damages related to use of the site, products, shipping delays, or inability to use the products.

Changes to these terms

We may update these Terms of Service from time to time. Updates will be posted on this page. Continued use of the site after changes are posted means you accept the updated terms.