FAQ

What vial sizes do VialLock cases fit?

VialLock cases are organized around the vial sizes listed on each product page, including dedicated 3mL and 10mL case families. Vial caps have separate small and large fit guidance. Check the product title, exact measurements, and description before ordering.

What color options are available?

Available finishes can include RGB Metallic and solid colors, depending on the product. RGB Metallic has a color-shifting look, while solid colors give a cleaner, more uniform finish.

How are VialLock cases made?

VialLock cases are 3D printed and made to order in the USA. Each case is produced after purchase, which helps support a wider range of sizes, layouts, and color options.

How long does shipping take?

Most orders need production time before they ship because cases are made to order. Current shipping and handling estimates are shown at checkout and may vary by order volume, product, and customization.

Can I return a VialLock case?

VialLock offers a 30-day return or exchange window for eligible unused, clean items. Custom items, used items, final-sale items, gift cards, and Outlet Drop items are not eligible unless they arrive damaged or incorrect. See the Refund Policy for complete terms.

Do you offer custom color orders?

Available colors appear on each product page. If the color you want is not listed, contact support before ordering to ask whether a custom option is available and how it may affect price or production time.

How should I clean my case?

Hand wash cold only. Do not use a dishwasher, boiling water, high heat, or harsh cleaning methods.